eProcureAI / Platform / For IT teams
RoleFinance wants procurement software. You want to know what it costs you in hosting, setup work and support tickets. The honest answer to all three is very little.
Written for the team who gets asked to support it. Not for the team buying it.
A department buys software. Six months later IT owns the upkeep, the access requests, the support tickets and the upgrade that nobody scheduled.
That pattern is why IT teams are sceptical about procurement software, and the scepticism is earned. Traditional deployments arrive with a server to stand up, a data model to understand, an authentication scheme that ignores your identity provider, and an access list that grows one ticket at a time.
Then the department that chose it moves on and IT inherits something nobody there understands well enough to support.
Nothing to host. No database to maintain. Authentication through your existing identity provider. Access granted to departments rather than individuals, which means adding somebody is a single choice made by finance rather than a ticket raised with you.
The typical involvement is a single sign on configuration during setup and occasional advice afterwards. Finance owns the system, and the design deliberately keeps it that way.
Most IT teams are also the largest software buyers in the business. Renewals calendared with notice periods tracked, security review attached at the point of request, and shadow tools visible in spend data are all things IT usually wants and rarely has.
Nothing. There is no server, database or scheduled job that becomes your responsibility.
Through your existing identity provider, so there is no separate password estate to manage.
Finance, because access is granted to departments and inherited by their members rather than assigned person by person.
Low. Training is one session per site and the interface is designed so people do not need a second.
There is nothing to run. No servers, no database, no patching cycle and no capacity planning conversation eighteen months from now.
Single sign on through your existing provider, with access following the department a person belongs to. Your leaver process continues to work the way it already does.
Finance owns the system and configures it. Most access questions never reach you because adding somebody to a department applies the right permissions automatically.
The design decision that matters is that permissions belong to departments rather than to individuals.
| Situation | Traditional approach | Here |
|---|---|---|
| Somebody joins | Ticket to IT to copy another user's access | Finance selects a department, baseline applies |
| Somebody moves team | Ticket to remove old access and add new | Department changes, permissions follow automatically |
| Somebody leaves | Ticket to disable, often delayed | Handled by your existing leaver process |
| A new capability is added | Tickets from everyone who needs it | Added to the relevant department baselines once |
| An access review is due | IT exports and interprets | Finance exports the matrix themselves |
Each row is a ticket that does not get raised, which is the practical difference between owning a system and hosting one.
The notice period matters more than the renewal date, and it is the field most registers omit.
So the renewal conversation starts from a number rather than an assumption.
The questionnaire arrives with the request rather than surfacing at contract stage.
Recurring charges that never went through procurement, surfaced rather than discovered.
Different teams solving the same problem separately, obvious once spend is grouped.
So the alert reaches somebody who can decide rather than a shared mailbox.
The test of a well designed business system is how rarely IT has to think about it, and that was a design goal here.
A single sign on configuration, and occasional advice. That is close to the whole ask.
Everything else, with finance owning the configuration rather than you.
We would rather answer them at the demo than at contract stage. Bring your reviewer.
Book your free demoRelated: All solutions and Access and Permissions