eProcureAI / Platform / Receiving and Goods Receipts

Receiving and Goods Receipts

Count it once,
properly, at the dock

A shipment turns up, somebody checks it line by line against the order, and the goods receipt is raised on the spot. That single record is what lets the invoice behind it clear without a person.

This is the real screen. Shipment numbers, line checks and variance, straight from the product.

Receiving CheckShipment arrives
How it feels to use

The five minutes that decide whether AP has a good month

Receiving is the least glamorous step in procurement and the one that quietly determines whether everything after it works.

If nobody records what arrived, an invoice cannot be checked against anything. Accounts payable is left comparing a bill to an order and hoping the goods turned up, which is how companies end up paying for deliveries that were short, late or damaged.

So the receiving check is built to be quick enough that people actually do it. Somebody at the dock opens shipment SHP-2026-0114, sees the three lines that were ordered, counts what is in front of them, and marks condition where it matters.

Partial deliveries are normal

Most systems treat a short delivery as an error state. In practice it is Tuesday. The receipt records what actually arrived, the order stays open for the balance, and the invoice matches against what was received rather than what was ordered.

If something is damaged, that is recorded too. Two damaged organisers become a replacement request that stays linked to the original order until it turns up.

It works where the goods are

The check runs on a phone, because the person who knows what arrived is standing on a loading dock rather than sitting at a desk. That is the difference between a receipt raised the same day and one raised from memory on Friday.

How a check runs

Five minutes at the dock, and the chain is intact

Step 1

The shipment is expected

It references the order it belongs to, so the person checking already knows what should be in the box and how many.

ShipmentSHP-2026-0114 against PO-2026-118
1
Step 2

Open the check

Carrier, tracking, arrival date and dock are recorded, along with who is doing the checking.

RecordedCarrier, tracking, who and when
2
Step 3

Count line by line

Each line shows what was shipped and takes what was received. Differences are captured as they are found rather than summarised afterwards.

Lines3, counted individually
3
Step 4

Note condition

Anything damaged is marked with a variance, which is what turns a problem into a replacement request rather than an argument in six weeks.

Damaged2 units, flagged
4
Step 5

Raise the goods receipt

The receipt exists, the invoice behind it can be matched, and anything short or damaged has already started moving.

ResultGRN raised, invoice released
5
What gets recorded

Enough to settle any later argument

Quantities, per line

Shipped against received on every line rather than a single total for the shipment. That is what makes a partial delivery something the system can handle rather than an exception somebody has to explain.

  • Shipped and received captured separately
  • Partial deliveries leave the order open for the balance
  • Over deliveries flagged rather than silently accepted
  • Totals roll up from the lines, not the other way round
Line by line verificationLive
Line 124 shipped, 24 received
Line 219 shipped, 19 received
Line 32 shipped, 2 damaged
Accepted43 of 45
Per lineNot a single signature

Condition, where it matters

A count alone does not tell you whether the goods are usable. Condition is captured against the line, which is what allows a replacement to be requested immediately rather than after somebody opens the box next week.

  • Condition recorded per line
  • Damage triggers a replacement request
  • The replacement stays linked to the original order
  • Photographs can be attached at the dock
ConditionLive
Line 32 organisers
ConditionDamaged in transit
ActionReplacement requested
ReferenceRMA-2026-031
Linked toPO-2026-118
Recorded at the dockNot discovered later

Who, when and where

The receipt carries the person, the date, the dock and the carrier reference. When a supplier disputes a delivery months later, that is the record that ends the conversation quickly.

  • Received by, with a timestamp
  • Dock or site recorded
  • Carrier and tracking reference kept
  • The whole receipt exports with the order and invoice
Receipt headerLive
Received byTaylor Weber
ArrivedJul 12, Dock 2
CarrierFastFreight
TrackingFF-88231-CA
Against orderPO-2026-118
Complete headerSettles disputes fast
Shipment states

Where a delivery sits and who acts next

Taken from the shipments list in the product. Between them they cover the normal week.

ShipmentVendorContentsStateWho acts next
SHP-2026-0114Classy EndeavorsOffice supplies, 3 lines, 45 unitsAwaiting checkThe receiving site
SHP-2026-0117TechSup Inc.Laptops, 1 line, 24 unitsIn transitNobody yet, arrival expected
SHP-2026-0098Northwind SuppliesStationery, 2 lines, 30 unitsCompleted, GRN raisedAccounts payable

A shipment that has arrived but not been checked is the one state worth watching, because everything downstream waits on it.

When something is wrong

The four situations that actually happen

Short

Fewer arrived than ordered

The receipt records the real number, the order stays open for the balance, and a credit note is raised against the shortfall if it has already been invoiced.

OrderStays open
CreditAgainst the shortfall
Damaged

It arrived broken

Condition is captured on the line and a replacement is requested straight away, staying linked to the original order until it arrives.

ReferenceRMA-2026-031
Linked toThe original order
Over

More arrived than ordered

Flagged rather than quietly accepted, because paying for goods nobody ordered is a surprisingly common way to lose money.

FlaggedAlways
Accepted silentlyNever
Wrong item

Not what was ordered

Recorded against the line with a variance, so the supplier conversation starts from a record rather than a recollection.

RecordedAgainst the line
EvidenceAttached
Early

Before it was due

Accepted and recorded with the actual date, which matters when payment terms run from receipt rather than order.

DateActual, not expected
Nothing

It never turned up

Shipments that pass their expected arrival are visible, so a missing delivery is noticed by the system rather than by an angry requester.

OverdueVisible
Noticed byThe system
Who does what

The short version of everyone's job

Receiving is quick to do and expensive to skip, so the design goal was to make it faster than not bothering.

What people do

Count what is in front of them and mark anything that looks wrong. That is the entire job.

The human partLive
Open the checkOn a phone at the dock
Count each lineAgainst what was shipped
Mark conditionWhere it matters
SubmitReceipt raised
About five minutesNo paperwork afterwards

What eProcureAI does

Everything that turns a count into a document the rest of the process can rely on.

The automatic partLive
Link to the orderAutomatically
Raise the goods receiptOn submit
Release the invoiceIf it was on hold
Start replacementsWhere damage was recorded
The chain stays intactWithout anyone joining it up
0documents that must agree before an invoice is paid
0units counted on a single shipment, line by line
0a typical receiving check at the dock
0when the check runs on a phone rather than a desk
FAQ

Questions people actually ask

What is a goods receipt note?
It is the record of what physically arrived against a purchase order, including quantities, condition and any variance. It is the third document in a three way match and the control that stops you paying for goods that never turned up.
Can receiving be done on a phone?
Yes, and it usually is. The person who knows what arrived is standing at the dock, so the check runs on mobile rather than waiting for somebody to get back to a desk.
How are partial deliveries handled?
Normally. The receipt records what actually arrived, the order stays open for the balance, and the invoice is matched against what was received rather than what was ordered.
What happens when goods arrive damaged?
Condition is recorded against the line and a replacement request is raised, staying linked to the original order until the replacement arrives. If the damaged goods were already invoiced, a credit is applied against the shortfall.
What if more arrives than we ordered?
It is flagged rather than accepted quietly. Paying for goods nobody ordered is common enough to be worth a deliberate check.
Does the invoice wait for the receipt?
Yes, and that is the point. An invoice with no goods receipt is held rather than paid, and it clears automatically once the check is done.
Can we see deliveries that have not arrived?
Yes. Shipments past their expected arrival are visible, so a missing delivery is spotted by the system rather than by whoever was waiting for it.
Who is allowed to receive goods?
Whoever you nominate, usually scoped by site. The receipt records who performed the check, so there is always a named person against it.

See a receiving check on your own order

Bring a purchase order and a delivery note and we will run the check live, including a short delivery.

Book your free demo

Next in the chain: AP Automation